A growing healthcare provider needed to replace a patchwork of scheduling, compliance, and reporting tools with a single platform that gave leadership real-time visibility across all facilities.
Northwell operates 14 facilities across the Pacific Northwest, each running its own combination of scheduling tools, compliance trackers, and reporting spreadsheets. Leadership had no unified view of operations — key metrics took 2-3 days to collect manually.
Staff scheduling alone consumed 8 hours per facility per week. Compliance documentation lived in three different systems, and audit preparation required a dedicated team working for two weeks.
We built a bespoke operations dashboard that integrates with each facility's existing tools via a lightweight ETL layer. The platform provides real-time views of staff scheduling (actual vs. budgeted hours), compliance status per facility, patient volume trends, and financial metrics.
The scheduling module uses constraint-based optimisation to suggest shift coverage that minimises overtime while maintaining regulatory staffing ratios. Compliance tracking automatically flags expiring certifications and overdue training.
We designed the interface around the workflows of three user types: facility managers (daily ops), regional directors (weekly review), and executive leadership (monthly strategic view).
Leadership now has real-time visibility into all 14 facilities from a single dashboard. Compliance audit preparation dropped from two weeks to two days. Staff scheduling time decreased by 40%, saving an estimated 45 hours per week across the organisation.
The platform paid for itself within four months through reduced admin labor costs alone, and continues to surface operational insights that were previously invisible.
EXPERIENCE PREVIEW
Single platform replacing 5 legacy tools. The work connected customer experience, internal clarity and measurable commercial movement rather than treating them as separate design problems.