Question 1

How long does a typical project take?

Accepted Answer

A standard website project takes 6–10 weeks from kickoff to launch. AI system projects typically run 8–16 weeks. Larger bespoke platforms start at 12 weeks and scale with complexity. Every project begins with a scoping phase that produces a more precise timeline.

Question 2

What does the process look like?

Accepted Answer

Enquiry → scoping call → proposal → kickoff → strategy → design → build → launch → ongoing support. We work in structured phases with clear milestones and review points. You see the work as it progresses — no black boxes.

Question 3

How involved do we need to be?

Accepted Answer

We handle the execution, but we need your input at key decision points: strategy alignment, design approval, content signoff, and launch prep. Expect 2–4 hours per week from a project lead during active phases.

Question 4

What happens after launch?

Accepted Answer

We monitor for 48 hours post-launch and provide a handover report. Most clients move to a monthly or quarterly support retainer for ongoing updates, performance monitoring, and security patches.

Question 5

How do you handle data security?

Accepted Answer

All projects follow OWASP best practices. Data is encrypted in transit (TLS 1.3) and at rest. We implement strict access controls, audit logging, and regular dependency scanning. For enterprise clients, we can complete security questionnaires and sign NDAs.

Question 6

Are you SOC 2 or ISO 27001 certified?

Accepted Answer

We are working toward SOC 2 Type II certification, with an expected completion in Q3 2026. In the meantime, we follow SOC 2 control frameworks and can provide our security documentation on request.

Question 7

Where is our data stored?

Accepted Answer

By default, we use US-based cloud infrastructure (AWS / Vercel). If your organisation requires specific data residency, we can configure infrastructure in your preferred region.

Question 8

Do you offer SLA guarantees?

Accepted Answer

For ongoing support engagements, we offer SLAs with defined response times: critical issues within 4 hours, standard requests within 24 hours. Uptime SLAs are available for platform-hosted solutions.

Question 9

What tech stack do you use?

Accepted Answer

Front-end: Next.js 16, React 19, Tailwind CSS v4. Back-end: Laravel / Node.js. Infrastructure: AWS / Vercel. AI: Python-based ML pipelines with model hosting on dedicated infrastructure. We choose the right stack for each project.

Question 10

Can we export our data and leave?

Accepted Answer

Absolutely. You own all code, content, and data. We provide full export documentation and can help with migration. There are no lock-in mechanisms.

Question 11

What CMS do you use?

Accepted Answer

We typically build custom headless CMS solutions tailored to your content workflows. For simpler sites, we integrate with existing CMS platforms. The CMS choice is determined during the scoping phase.

Question 12

Do you integrate with existing systems?

Accepted Answer

Yes. Most projects involve integration with CRM, ERP, marketing automation, analytics, and operations tools. We design API-first architectures that play well with your existing ecosystem.

Question 13

How much does a project cost?

Accepted Answer

Projects range from $50K for a premium website to $500K+ for bespoke platforms with AI capabilities. Every project is scoped individually. We provide a fixed-price proposal after the scoping call.

Question 14

What payment terms do you offer?

Accepted Answer

Standard terms are 50% upfront, 25% at midpoint milestone, 25% on launch. For larger engagements, we can structure milestone-based payments. Net 30 for invoicing.

Question 15

What happens if scope changes mid-project?

Accepted Answer

Scope changes go through a formal change request process. We assess the impact and present options. Small changes we often absorb; significant ones are handled transparently.

Question 16

Do you offer ongoing support retainers?

Accepted Answer

Yes. Monthly retainers range from $3K–$10K depending on support level. Quarterly strategic check-ins are included.

Question 17

Who will work on our project?

Accepted Answer

Each project gets a dedicated team: a project lead, designer, developer(s), and a QA specialist. You meet the team during the scoping call. The same people stay through launch.

Question 18

Can we interview the team before starting?

Accepted Answer

Yes. We encourage a team fit call before signing. You should feel confident in the people building your platform.

Question 19

How do you communicate during a project?

Accepted Answer

Weekly status updates via email or Slack. Sprint reviews every two weeks with live demos. Direct access to the project lead via Slack during business hours.

Answers to the questions that matter most.

Answers to the questions that matter most.