Scale creates much of the friction. Warehouses and food packers run multiple shifts with agency staff who speak many languages, so rotas, inductions and safety briefings must work for everyone. Financial services teams handle large volumes of customer contact under FCA rules, and small process gaps turn into complaints. Engineering suppliers need production and quality records that satisfy demanding customers. Meanwhile, the city's many small firms, from the centre out to the newer townships, need professional tools without enterprise budgets or IT departments.
Versatech is based in Wellingborough, under an hour away via Thrapston and the A605. That's close enough for us to be on site regularly: discovery workshops in a warehouse office, a morning on the packing line or a training session at launch. Day-to-day delivery is remote, with frequent reviews and a shared test environment. We're a small studio without a Peterborough office, and we're clear about that from the first conversation.