CRM & CLIENT PORTALS / CAMBRIDGESHIRE
WHAT IS INCLUDED
WHY PETERBOROUGH
Organisations handling large volumes of customer contact benefit most from self-service. A policyholder who can see their claim status, upload documents and message the handler securely doesn't need to phone the contact centre. We build portals with that in mind, connected to the case or policy system behind them, designed for accessibility and vulnerable customers, and with audit trails that support regulatory obligations.
CRM & CLIENT PORTALS / PETERBOROUGH
Business-to-business relationships in Peterborough need portals too. A third-party logistics provider can show clients stock levels, order status and proof of delivery. An engineering supplier can give customers access to order progress, certificates and drawings. A facilities company can let clients log reactive jobs and see engineer visits. Behind each portal sits a CRM view for your staff, so account managers see the whole relationship.
IN PRACTICE / PETERBOROUGH
A specialist insurer or claims handler could let customers check claim progress, upload photos and documents, and receive updates, with each interaction logged against the case for complaints handling and regulatory review.
A contract logistics operator might give each client live visibility of stock, inbound deliveries, order status and returns, reducing email traffic and giving clients confidence in the service.
A facilities management firm serving offices and retail units across the city could let clients raise jobs with photos, track engineer attendance and download completion reports and certificates from one login.
CRM & CLIENT PORTALS ACROSS PETERBOROUGH
DELIVERY / PETERBOROUGH
Agree the opportunity and evidence of success.
Make direction tangible before delivery expands.
Build in visible, testable releases.
Use real performance to shape what follows.
QUESTION / PETERBOROUGH
We design to WCAG 2.2 AA, test with assistive technology and keep language plain. We also build in practical supports: flags for customers who need extra help, alternative contact routes, clear timeframes and no dead ends. We work with your customer and compliance teams so the portal reflects your vulnerability policy rather than working against it.
NEARBY SERVICE COVERAGE